Managed Services
IT Support
We bring enterprise Managed Services to non-enterprise customers
"Good judgment comes from experience. Experience comes from bad judgment"
/ Tom Watson
Managed Services
Is your business struggling without dedicated IT staff? It’s time to alleviate that burden. Our expert-managed IT services provide you with top-tier support, robust security, and streamlined operations, allowing you to focus on what truly matters—growing your business. Let us take care of your IT needs so you can enjoy peace of mind knowing your technology is always optimized and protected.
We can help any size business but where we make a significant difference is for small and medium size businesses that much too often have an aging IT infrastructure, less than dependable support and desperately need a path forward.
Our Approach
Don't worry, we have the knack:
Equipment
Desktops / Servers
Network Layout
Commercial Grade Wireless
Cybersecurity & Disaster Recovery
Are you still relying on outdated backup solutions that leave your business vulnerable? Imagine the chaos of a server failure or ransomware, leaving your operations stalled.
With our Cybersecurity solutions rest assured that every endpoint is protected against ransomware attacks and encryption, your staff is safeguarded against impersonation attacks and your business is protected with multiple layers of backups and backup destinations that cannot be affected by any such attack. Network Shape is here to provide expert guidance tailored to your business needs and give you peace of mind that you are always in good hands.
Levels of our cybersecurity protection:
- Antivirus with Ransomware Protection
- Email and Impersonation Protection
- Extended Detection and Response / XDR
- Attack Surface Risk Management / Endpoint Risk Management
A comprehensive backup plan means we will backup all your company files on local storage, your virtual machines on local and cloud repositories and all company files in Google Workspace or Office 365 to third party cloud storage that is completely separate from your network and therefore immune to any attacks.
For smaller organizations we provide endpoint backups in the same manner, after we thoroughly organize your entire infrastructure.
Our advanced Backup and Recovery solutions not only safeguard your data but also ensure rapid restoration with minimum business impact. Daily incremental backups protect your IT infrastructure against any disaster. Embrace uninterrupted business!
Ongoing Monitoring
Our comprehensive suite of remote monitoring and maintenance services is designed to ensure the uninterrupted operation of your mission-critical infrastructure. We employ advanced monitoring tools and techniques to proactively identify and address potential issues across a wide range of components, including but not limited to routers, servers, switches, Wi-Fi networks, backups, and even phone systems. By continuously tracking the performance and health of these essential elements, we can detect anomalies and take preemptive action to prevent costly downtime and disruptions to your business operations.
Our team of skilled engineers and technicians is available around the clock to respond to alerts and resolve issues remotely, minimizing the need for on-site visits and reducing overall maintenance costs. We work closely with you to understand your unique business requirements and tailor our services to meet your specific needs, ensuring that your critical infrastructure remains operational and optimized for maximum efficiency and productivity.
Our remote monitoring and maintenance service keeps your critical infrastructure running smoothly. We proactively monitor and resolve any issues, ensuring minimal disruption to your business.
Remote Support
Support is just a ticket away.
Technical assistance and support can be requested by submitting a detailed support ticket to support@networkshape.net
Please ensure to provide a comprehensive description of the issue encountered, including any relevant error messages and screenshots, steps taken to reproduce the problem, and the expected outcome.
Our support team will review your ticket and respond in a timely manner.
A remote connection to your device will be established when necessary. This may include situations where troubleshooting, maintenance, software updates, or technical support are required.
IT Support Onboarding Process
- Information Gathering
- Workstations Cleanup
We meticulously clean up all workstations to ensure optimal performance and security, give users a uniform desktop experience, and other….
- Remote Support Agents
It goes on with installing remote agents on your endpoints to facilitate continuous monitoring and immediate support when needed
- Cybersecurity Protection
Safeguarding your data is paramount. We install industry-leading antivirus solutions equipped with advanced ransomware protection features ensuring your systems remain secure from evolving threats
- Servers Review
We perform comprehensive analysis of your servers and review Active Directory policies, enhance user management and security protocols
- Network Infrastructure
- Ongoing Support
- Backup/Restore Services
With our comprehensive onboarding process, you can be assured that your IT environment is in capable hands. Experience the difference in efficiency and security by partnering with us today for all your IT support needs.
