Expert VoIP Solutions for Your Business

Business VOIP

We bring enterprise Managed Services to non-enterprise customers

NetworkShape is a Grandstream pioneer.

In the early 2000’s as VOIP started to see good progress we started working with their suite of products and became a partner in 2010.

We are the best Grandstream integrations team in Vancouver, Vancouver Island, BC Interior and beyond to provide and program any Voice over IP solution clients need. Other service providers also come to us for assistance or full scale configurations.

Choosing between on-premise, hosted, or hybrid VoIP can seem daunting, but understanding their unique benefits will help you make the right choice.

As a Grandstream Partner of more than 15 years we cover all scenarios, choosing what fits you best:

On-Prem PBX
On-Prem PBX with Cloud Add-on
Full Cloud PBX

On-Premise vs Cloud PBX

Which is better, and when?

Best option for businesses with work from office scenarios
Deskphones are needed for every user (in-office)
Can easily link multiple office locations
Total cost of ownership is half of Cloud PBX Solutions
Easy to manage
License-free VOIP solution
Local Survivability
Best Analog or IP based Public Announcement Integration

This is great for businesses with some local and some remote workers, where On-Premise PBX is still important
Use Deskphones -OR- Software App on mobile or computers, anywhere
All endpoints can be centrally managed from Cloud, regardless of location
Requires an inexpensive Cloud license
Total cost of ownership is usually 25% less than Cloud PBX Solutions
Local Survivability
Analog or IP based Public Announcement Integration

Best option for businesses where employees are scattered geographically instead of concentrated in an office, or many of them work from home
Use Deskphones -OR- Software App on mobile or computers, anywhere
All endpoints can be centrally managed from Cloud, regardless of location
Requires a Cloud PBX license
Total cost of ownership is higher but justified if the needs are met
Local Survivability available only through cellphone apps, as Internal calling is down in case Power or Internet are down
Public Announcement integration is possible, with some constraints

Why Grandstream?

A powerful yet easy to manage voice, data and mobility communications platform has never been more achievable than when anchored with Grandstream series of UCM PBXs.

They offer a very extensive set of unified communications features in easy to manage on premise solutions with no licensing fees, and lowest in-industry fees for Hybrid or full Cloud installations.

The UCMs range from small and medium business deployments to small and medium enterprise solutions with thousands of employees.

Grandstream is an American company with 8 regional offices in different countries throughout the world and worldwide distribution.

The Grandstream Academy provides online training and certification to partners and end-users alike.

And what sets us apart?

With the digitization of voice, all related services aggressively moved away from the analogue world and a revolution began. As digital voice equipment share the same network with computers and is connected to internet, telecommunications companies found themselves in between two very different worlds:

Classic Telecom, and
Information Technology

Most analogue telecom engineers didn’t have any experience with networking, IP and IP routing.

NetworkShape has a team of networking engineers with a passion for VOIP so this technological change simply fit us like a glove.
No matter how complex, we will deliver your phone system fully integrated and in perfect harmony with your computer network.
Twenty years of experience working with Business VOIP will guarantee client is satisfied with our A to Z solutions.

Business VOIP / SLA

Transform your communication experience with Network Shape VOIP SLA, the reliable solution backed by Grandstream Certified technicians at Network Shape.

Unlike traditional providers like Telus or Shaw where you could wait weeks for a response, we prioritize your needs with swift action. Our promise: any required changes will be addressed no later than next business day!

Our state-of-the-art web interface empowers you to take control of your system effortlessly. Whether you want to change extension names, update greetings, or adjust auto-attendants, it’s all at your fingertips. Prefer a hands-off approach? No problem! Our dedicated team is ready to implement those changes for you.

Experience seamless communication and unmatched support with VOIP SLA. Don’t let slow service hold you back—make the switch today and enjoy the efficiency and flexibility that your business deserves!

The vast majority of companies we’ve heard from are deeply unhappy with big vendors like Telus.

On average it takes them several weeks to solve minor tickets, many technicians that show up onsite are beginners, we’ve seen multiple instances where Telus lost phone numbers that belonged to different companies for decades, entire client communication on projects gone from Telus systems and therefore took months to finalize, and so on. Rather endless pain.

We strive to be the opposite on every project!

Are you worried about downtime with our solution?

With us, you can expect the least amount of downtime – statisticaly – when compared to all major telecom carriers including Telus, Rogers, Bell, and we have built in redundancy with equipment in multiple data centers and automatic fallback to backup routes.

We are one of the best companies in Vancouver area for Business VOIP

BELOW IS A LIST OF EQUIPMENT WE INSTALLED

Phone System Migration Process

Transitioning to a VOIP system shouldn’t be a daunting task. With our comprehensive VOIP Migration Services, we ensure a seamless transition with zero downtime, allowing your business to thrive without interruption.

We listen to what you need and get to understand your business, where your employees are located and what challenges they currently face, what would let you achieve better productivity. We then explain all options, suggesting what we think is best for your scenario.

We come onsite and check your network infrastructure, quality of your internet connection, determine if existing network wiring is sufficient and which wiring scenario fits you best. Our techs will find a solution that achieves your long term goals and pays for itself, present our proposal and proceed to next steps once accepted

We’ll analyze and create a complete map of your network, necessary wiring work will be scheduled, and necessary recommendations presented and implemented

Then we collect all relevant data needed from you, like names and extension numbers, email addresses, phone numbers, backup destinations, existing programming, phone bills and required information from existing carriers. We may recommend changes and find common ground with your team.

We preprogram the new system and phones in our lab to the last detail even in scenarios with multiple networks, several office locations or remote workers. A talent voice will record all necessary greetings

Your call flow programming gets vetted, then placed into a logical diagram. Clear documentation simplifies future changes and management efforts. Any required changes in the future will go through same process

We manage all communications with carriers to ensure effortless number porting on schedule. No time and effort is spent by our clients on this part of the process but don’t take it for granted. More often than not it is a hair pulling experience, so we take care of it A to Z.

The new phones get installed with ZERO downtime using temporary numbers, and we train your staff and receptionist on how to use the system and best practices. We leave your workspace pristine post-installation and responsibly recycle old equipment.

Transform how you communicate with our expert VOIP Migration Services! Contact us today to learn more about how we can dramatically streamline your business communication without any hassle!